FAQ
1. Where do you ship from?
We ship from our international warehouse partners. All orders are processed within 1–3 business days and delivered within 9–14 business days.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum purchase required.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package using the link provided in the email.
4. What if I need to change or cancel my order?
If you need to make changes to your order, please email us at info@gsackexpress.com within 12 hours of placing your order. After that, the order may already be processed or shipped.
5. What is your return and refund policy?
We offer a 14-day return policy on most items. If you're not satisfied, email us at info@gsackexpress.com within 14 days of receiving your item. For full details, visit our Refund Policy.
6. Do you ship internationally?
Yes, we ship to many countries worldwide. If your location is not listed at checkout, contact us at info@gsackexpress.com for assistance.
7. Is it safe to shop on GSACKSEXPRESS.com?
Absolutely. Our store is powered by Shopify, and all payments are processed through secure, encrypted gateways like Shopify Payments and PayPal.