Refund policy

At GSACKSEXPRESS, customer satisfaction is important to us. Please read our refund policy carefully.

Returns
We accept returns within 15 days of delivery for unused items in their original packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Non-Returnable Items
- Items marked as final sale
- Personalized/customized item
- Gift cards

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days.

Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account again.
- Contact your credit card company.
- Then contact us at info@gsacksexpress.com.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or incorrect.

Contact Us
Email: info@gsacksexpress.com